Mack U Ensures Prepares Employees to Meet Customers’ Increasingly Sophisticated Needs
Launched in 2016, the Mack U program looks within Mack’s own team for excellence, tapping into the expertise of veteran Mack employees to develop courses on topics like customer communication, electrostatic discharge and wiring assemblies. The first program, Electro-Mechanical Operator I, consists of 21 hours of classroom time and hands-on training across 14 courses. To receive certification, successful trainees must demonstrate their proficiency through tests, on which they must score a 90 or better. Mack recently recognized its second class – 30 students in all – for reaching this milestone.
“We’re anticipating a 25-percent increase in staffing across our three Vermont facilities – approximately 50 positions – due to current, as well as anticipated growth,” said Headquarters Plant Manager Rich Hornby. “To meet this demand, however, we also must advance our team. We developed Mack U to do exactly that, and we have been able to keep the momentum going thanks to Vermont Gov. Phil Scott and the Vermont Department of Economic Development, which met our commitment through a Vermont Training Program Grant earlier this year.”
“While our roots are in custom injection molding, Mack Molding today is a leading supplier of contract manufacturing services in a diverse range of industries because we have been able to adapt to the changing markets,” Hornby said. “The great thing about Mack is its people. Through their dedication and expertise our employees continue to prove they are our greatest assets, and offering world-class training programs will be key continuing that tradition of success.”